Refund policy

Returns Policy Eligible unopened and unused items may be returned within 14 days of delivery, according to our Returns Policy. To be eligible for a return, the product must be unopened, unused, in its original packaging and in a resalable condition. Opened or used hair colour products are generally not accepted for return, unless the item is damaged, incorrect or affected by a quality issue. UK return address We support a UK return address. Please contact us at support@glvac.co.uk before sending any return. Return shipping For non-quality return requests, the buyer is responsible for return shipping costs. If the item is damaged, incorrect or has a confirmed quality issue, we will help resolve the issue according to the policy. Refunds Once the returned item is received and checked, eligible refunds will be processed to the original payment method.