Returns Policy
We want customers to feel clear about our returns process before placing an order.
Eligible Returns
Eligible unopened and unused items may be returned within 14 days of delivery, according to our Returns Policy.
Items must be in their original packaging and in a resaleable condition.
We support a UK return address for eligible returns.
Opened Products
Opened products are generally not accepted for return unless the item is damaged, incorrect or has a quality issue.
For hygiene and safety reasons, we cannot usually accept returns of opened personal care products.
Return Shipping Costs
For non-quality-related returns, the buyer is responsible for return shipping costs.
If the item is damaged, incorrect or has a quality issue, please contact us with your order number, photos of the product and packaging, and a short description of the issue. We will review the case and provide the next steps.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us as soon as possible after delivery. We may request photos to help verify the issue.
How to Start a Return
To start a return, please contact our customer support team with your order number and reason for return. Do not send items back before receiving return instructions.
Returns sent without approval may not be accepted.